FAQs

How long will it take to receive my Dogon Designs order?
All orders from within Canada should be received within 10-14 days, with US orders taking slightly longer. We use Canada Post Expedited Parcel Service, and receipt of your order is totally dependent on this service.
Why do I need to submit my credit card on every Dogon Designs order?
Pay-Pal's ^® secure payment process does not provide us with your credit card details. Signing up as a member of PayPal ^® will allow them to keep your credit card information on their secure system for future purchases.
How can I check on the status of my Dogon Designs order?
You can check on the status of your order at any time by:
- calling us at (705) 466-6637
- emailing us at dogon@sympatico.ca
I made a mistake when submitting my order on-line. Can I change it?
Email or phone (705) 466-6637 as soon as possible to make the necessary corrections. Of course, once your order is mailed, you will need to refer to our Shipping information for return instructions.
I really like your design for my breed, but I would like my kennel name on my Dogon Designs item. Can you do this?
Since Dogon Designs designs are produced here, we would be pleased to add your personal name or kennel name to any item. A service charge will be applied for this change. Please contact us for details.
My club is holding a Specialty, and we would like to offer your Dogon Designs merchandise at the Specialty. Is there any discount available for Specialty orders?
Dogon Designs offers a 20% discount for Specialty club orders upon receipt of letter from the Club President regarding this event. In this way, your club can make a small profit by selling our products at your Specialty. We can also enhance our design by adding your Specialty information for your event. There is a one-time service charge for this alteration. Please contact us for details.
Do you have a question that we have missed?
Please contact us and we will do our best to answer any questions you may have concerning our exclusive product.